Watu Safaris Terms & Conditions
Welcome to Watu Safaris. These Terms & Conditions govern all safari bookings, tours, transfers, Mount Kilimanjaro climbs, Zanzibar holidays, and other travel services provided by Watu Safaris (T) Ltd. By confirming a booking with us, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
1. Payment & Cancellation Policy
1.1 Payment Policy
To confirm your booking, payments must be made according to the agreed itinerary and accompanying invoice.
At present, Watu Safaris (T) Ltd accepts payment by bank wire transfer (T/T). Cash payments may also be accepted by prior written agreement. Full payment must be received before the commencement of your safari unless otherwise agreed in writing.
Bank Details
Bank: CRDB Bank PLC
Country: Tanzania
Branch: Morogoro (Branch Code: 4207)
Address: P.O. Box 352, Morogoro, Tanzania
SWIFT Code: CORUTZTZ
Account Name: Watu Safaris (T) Ltd
USD Account: 0252319049900
TZS Account: 0152319049900
1.2 Cancellation & Refund Policy
All cancellations must be submitted in writing and are only considered effective once acknowledged by Watu Safaris.
Failure to notify us before the scheduled departure date will be treated as a no-show, and no refund or replacement tour will be provided.
Where payment has already been made, the following cancellation charges apply:
| Cancellation Period | Refund |
|---|---|
| 30–15 days before arrival | 75% refund (25% retained) |
| 14 days to 48 hours before arrival | 50% refund (50% retained) |
| 48–24 hours before arrival | 25% refund (75% retained) |
Clients are responsible for informing Watu Safaris promptly of any circumstances that may affect their confirmed booking.
2. Third-Party Services
2.1 Changes, Delays & Cancellations
Many safari services involve third-party providers, including airlines, accommodation providers, ferry operators, national parks, and government authorities.
Should delays, schedule changes, overbookings, revised park fees, or cancellations occur, Watu Safaris will make every reasonable effort to minimize disruption to your itinerary.
However, any additional costs resulting from circumstances beyond our control—including accommodation upgrades, transport changes, revised park fees, or itinerary amendments requested after departure—will be the responsibility of the client.
We strongly recommend purchasing comprehensive travel insurance to protect against such unforeseen events.
2.2 Airlines & Marine Transport
Airlines and marine transport providers operate under their own conditions of carriage and applicable national and international regulations.
Watu Safaris cannot be held responsible for:
- Flight delays
- Flight cancellations
- Missed connections
- Overbookings
- Ferry delays
- Loss or damage of baggage
- Operational decisions made by airlines or marine carriers
All transportation services remain the responsibility of the respective carrier.
3. Health & Safety
3.1 Safari Safety
Although Watu Safaris takes every reasonable precaution to ensure a safe and enjoyable safari, all travel involves inherent risks.
Our experienced guides and staff follow strict safety procedures throughout every tour. Guests are required to comply with all safety instructions provided by guides, park authorities, accommodation providers, and transport operators.
Should illness or injury occur during the safari, Watu Safaris will provide reasonable assistance, including arranging first aid or medical care where available. Any related medical expenses remain the responsibility of the client.
3.2 Assumption of Risk
By participating in a safari or trekking adventure, clients acknowledge that activities such as wildlife viewing, mountain trekking, walking safaris, and outdoor travel involve inherent risks.
While Watu Safaris takes every reasonable measure to reduce these risks, we cannot eliminate them entirely and therefore cannot accept liability for injury, illness, death, or loss arising from circumstances beyond our reasonable control.
3.3 Travel Insurance
Comprehensive travel insurance is mandatory for all clients.
Your policy should include, at minimum:
- Trip cancellation
- Medical expenses
- Emergency evacuation
- Repatriation
- Personal accident cover
- Loss or theft of baggage
- Personal liability
Watu Safaris accepts no responsibility for costs arising from inadequate insurance coverage.
4. Force Majeure
Force Majeure refers to extraordinary events beyond the reasonable control of Watu Safaris, including but not limited to:
- Natural disasters
- Floods
- Wildfires
- Severe weather
- Disease outbreaks or pandemics
- Government travel restrictions
- Civil unrest
- War
- Terrorism
- Strikes
- Political instability
- Acts of God
Where a Force Majeure event affects a safari, Watu Safaris will make every reasonable effort to notify clients promptly and provide suitable alternatives where possible.
However, the Company cannot be held liable for delays, cancellations, or losses arising from such events.
Any refund will be considered after deducting unavoidable costs already incurred on behalf of the client.
5. Governing Law
These Terms & Conditions, together with all agreements entered into between Watu Safaris and the client, shall be governed and interpreted in accordance with the laws of the United Republic of Tanzania.
Any legal proceedings arising from these Terms & Conditions shall fall under the exclusive jurisdiction of the courts of the United Republic of Tanzania.
6. Acceptance of These Terms
By confirming a booking and participating in any safari, trekking expedition, transfer, excursion, or other travel service provided by Watu Safaris, you confirm that:
You agree that Watu Safaris shall not be held liable for injury, illness, loss, damage, delays, or expenses resulting from circumstances beyond its reasonable control or from your failure to follow safety instructions.
You have read and understood these Terms & Conditions.
You are physically and medically fit to participate in the booked activities.
You voluntarily accept the inherent risks associated with travel and outdoor activities.
You accept responsibility for yourself and any children travelling under your care.
